Add New Area in GoMenuPOS Follow these steps below to create new area: 1.     Click on Tabs at the top bar. 2.     Click the Pen icon  on the right side. 3.     Click on Create Table . 4.     Click Select Area  selection bar. 5.     Click Create Area . 6.     After editing, click Save . Edit Area in GoMenu POS Follow these steps bellow to edit area: 1.     Click on Tabs at the top bar. 2.     Click the Pen icon  on the right side. 3.     Click the Area you want to edit. 4.     Click on Edit Area . 5.     After editing, click Save .

With GoMenu POS, you have the flexibility to accept payments from your customers in a multitude of ways, tailored to your specific preferences. Whether your business operates on a cashless model with an integrated EFTPOS Terminal, facilitates customer payments on account, or even accepts bitcoin, our platform enables you to accurately track and analyze the breakdown of various payment types for seamless reconciliation and comprehensive reporting.   In this comprehensive guide, we will walk you through the process of effortlessly adding your own customized payment types, empowering you to expand your payment options. Additionally, we will provide you with valuable insights on where to access and review comprehensive reports pertaining to all payment types, ensuring you have full visibility and control over your financial transactions. Follow these steps below to access to payment type: 1.     Click on More at the top right corner. 2.     Click on Settings . 3.     Click on Payment Type . 4.     Enter your customized payment method. 5.     Click on Save .

Offering discounts can be an effective strategy to attract new customers. It can also help retain existing customers by providing them with incentives to continue doing business with you. Also, exclusive discounts for loyal customers can strengthen their loyalty and encourage repeat purchases.   To add custom discounts or surcharge, you can do this at payment page: 1.     Click on Discount/Surcharge . 2.     Choose discount/surcharge amount. 3.     Click OK .   For “+”, it means add on extra fee which is a surcharge. For “-”, it means subtract fee which is a discount. For “$”, it means to apply the add or subtract in the form of a dollar. For “%”, it means to apply the add or subtract in the form of percentage.   You can also apply the discount to the member that registered in your business, follow these step below: 1.     Click on Customer at the top left corner. 2.     Click on your Customer Group  or Create a New Customer Group . 3.     Click on Discount in Customer Special Offer . 4.     After editing, click Save .   If you want to apply surcharge to every individual item, then you need to follow the steps: 1.     Click on More at the top right corner. 2.     Click on Reports . 3.     Click on Admin Site . 4.     Click on Surcharge . 5.     Tap on Create Surcharge .

Follow these steps below to check your other payment on report: 1.     Click on More at the top right corner. 2.     Click on Reports . 3.     Click on Admin Site . 4.     Click on Reports . You can check all the summaries and reports from here, your customized payment type is marked as other payment. However, if you want to view it in more detail to see specific payment, you can click Payment .

Whether the purchase is made online or in-store, an occasional employee error or a dissatisfied customer are unavoidable situations.   This guide will walk you through refunding a part or an entire order on your GoMenu POS after customers have paid for their bill. This guide will also help you refund a historic order because not every issue is raised immediately. Refund a Whole Order Follow these steps below to refund the whole order: 1.     Click on Order at the top bar. 2.     Click on Completed . 3.     Select the transaction and hit the Refund  at bottom left. 4.     Choose the reason for refund. 5.     Click All at the left bottom. 6.     Choose the refund method Cash  or Card . Refund for Individual in an Order Follow these steps below to refund for individual in an order: 1.     Click on Orders at the top bar. 2.     Click on Completed . 3.     Select the transaction and hit the Refund  at bottom left. 4.     Choose the reason for refund. 5.     Select the item or items you want to refund. 6.     Choose the refund method Cash  or Card . Refund of Partial Amounts Follow these steps below to refund for partial amounts in an order: 1.     Click on Orders  at the top bar. 2.     Click on Completed . 3.     Select the transaction and hit the Refund  at bottom left. 4.     Choose the reason for refund. 5.     Click the Calculator Icon  on the right. 6.     Enter the amount you want to refund. 7.     Choose the refund method Cash or Card .

GoMenu POS offers a convenient solution for customers who prefer to place their orders in advance before arriving for pickup or utilize the digital menu via QR code at their table. By incorporating online ordering capabilities, GoMenu POS effectively alleviates the pressure experienced during peak periods, enabling staff members to optimize their time and provide enhanced service to customers.   This feature allows customers to conveniently browse through the menu, make selections, and submit their orders remotely, minimizing waiting times and streaming the overall ordering process.   To set up online ordering please follow these steps below: 1.     Click on More at the top right corner. 2.     Click on Reports . 3.     Click on Admin Site . 4.     Click on System Settings . 5.     Click on Online Ordering Settings . 6.     Click on Online Ordering Payment Settings .

When a customer finish ordering and picks up a table, GoMenu POS provides a feature which sets the order to the corresponding table. If you want to assign an order to a preset table, click on the bottom right Move  button then select the table.

The GoMenu POS Admin Site is a central control panel where you manage everything to your store. It’s where you can easily change details of your store info, items, and stock; employment management; check reports of daily orders, total income, number of users, payments, etc. Also, you can set promotion to offer discounts for such as holiday or other occasions. Access the Admin Site on GoMenuPOS 1.     Click on More at the top right corner. 2.     Click on Reports . 3.     Click on Admin Site . 4.     Enter your email and password. 5.     Click Sign In . Access the Admin Site on browser 1.     Open an internet browser, and go to gomenuhq.com , then click SIGN IN . 2.     Enter your email and password. 3.     Click Sign In .

This is where you can check through your store’s details, including logo, name, categories, business hours, average cost, phone number, and status. Also, you can edit Actions to change basic information, view QR code, and change status of your store. Store detail is where you can change your store name, store address, store phone, tax number and receipt footer. You can access by following these steps: 1.     Click on Edit  at the Action  Selection. 2.     After editing click on Submit .

If the store needs to be temporarily closed due to renovations, seasonal fluctuations in demand, or other operational reasons, deactivating the store allows for a suspension of activities without losing all the store’s data and settings. Inactive stores can be useful for managing inventory, if a particular store location is out of stock or undergoing inventory auditing, deactivating it helps to accurately reflect the available stock across active stores. In the meanwhile, customers will not see your store online. Follow the steps below to inactive store: 1.     Click on More  at the top right corner. 2.     Click on Reports . 3.     Click on Admin Site . 4.     Click on Stores . 5.     Click on Inactive  for the store that you want to inactive.

This feature allows you to conveniently move items between different stores. For instance, if you have multiple stores with identical items or if you need to add extras or options to specific items, this function comes in handy. The transfer encompasses both options and categories, saving you significant time compared to manually inputting each item.   Please note that when using this function, the existing data will be overwritten and replaced with the new data you input.   How to access item transfer store to store? 1.     Click on More the top right corner. 2.     Click on Reports . 3.     Click on Admin Site . 4.     Click on Items . 5.     Click on Transfer & Import . 6.     Click on Store Transfer .

If you have existing items within the original POS system, you simply need to export all the items and populate the GoMenu POS items template . Subsequently, you can import the completed template into GoMenuPOS, Alternatively, if you prefer to create a new preset menu and import it into GoMenuPOS as a whole, that is also a viable option. How to import the template into GoMenu POS? 1.     Click on More at the top right corner. 2.     Click on Reports . 3.     Click on Admin Site . 4.     Click on Items . 5.     Click on Transfer & Import . 6.     Click on Items Import . 7.     Click on Please select file . 8.     Choose the file. 9.     Click on Submit .   Where can I find the GoMenuPOS item template? 1.     Click on More at the top right corner. 2.     Click on Reports . 3.     Click on Admin Site . 4.     Click on Items . 5.     Click on Transfer & Import . 6.     Click on Items Import . 7.     Click on Download template .