Based on extensive testing and positive feedback from customers, we highly recommend utilizing Epson receipt printer and Star Micronics printer, as it has stable and reliable connectivity with GoMenu POS. In addition, Epson TM -M30II, Epson TM -T82II works well with our app.

DHCP is a protocol that enables a device, such as a printer, to obtain an IP address from the modem/router in the most basic explanation. When the modem/router restarts, printers will automatically collect a new IP address. However, GoMenuPOS only knows the previous printer IP address that you set, so it won’t recognize the new IP address.   This will come to the topic of why we need to disable DHCP on printers and use fixed protocol to make a static IP address.   Check the printer is connected to the network On the back of the printer, you should see a LAN port, a solid green light and a yellow blinking light indicating that your printer is connected to the network. Status print on the receipt printer There is a tiny hole at the back of the printer, using some thin pointy object such as pen or pencil to press and hold for 1 second, a short docket with the current IP address will be produced. If there is nothing showing on the IP address, it means you are not connecting to the internet. For the new version of the EPSON receipt printer, it will do the status print after restart.   Some printers have a slightly different process: 1.     Ensure the printer’s power is OFF. 2.     Press and hold the FEED button. 3.     Power printer ON, only releasing the FEED button when printing begins. 4.     When you finish printing the self-test page, press FEED again and print out a paper indicating that you exit the self-test status, and back to normal mode. 5.     Note down the IP address shown on docket. Set up static IP address -       Epson Printer * New Epson printers are factory automatically open DHCP, the user only needs to plug in the power cable will automatically print the IP address, fixed IP address only need to use the iPad or any device browser to open the printer's IP address, enter the account password, in the TCP / IP can be fixed directly to the IP address. 1.     Open the web browser and type in the IP address that you noted into the URL field. 2.     Log into the Epson WebConfig Utility using credentials (User:epson, Password:epson). For some new versions of the Epson printer, the password will be the serial number(sn) which is at the back of the printer. Note: serial number password is case sensitive. 3.     On the left-hand side menu, click Configuration. 4.     Click Network and then select TCP/IP . 5.     Normally the current IP address configuration should be autofilled in, but if not, you need to manually type in the network configuration (IP Address, Subnet Mask, Default Gateway) that you noted. 6.     Change the Acquiring the IP Address  to Manual . 7.     Click Send . 8.     Click Reset and wait for the printer to restart. 9.     There is a prompt Configuration update complete when successful setup. -       Bixolon Printer 1.     Open the web browser and type in the IP address that you noted into the URL field. 2.     Normally the current IP address configuration should be autofilled in, but if not, you need to manually type in the network configuration (Source IP, Subnet Mask, Gateway IP) that you noted. 3.     Untick DHCP mode . 4.     Click Apply .

There is a tiny hole at the back of the printer, using some thin pointy object such as pen or pencil to press and hold for 1 second, a short docket with the current IP address will be produced. If there is nothing showing on the IP address, it means you are not connecting to the internet. You might need to check DHCP . For the new version of the EPSON receipt printer, it will do the status print after restart.   Some printers have a slightly different process. 1.     Ensure the printer's power is OFF. 2.     Press and hold the FEED button. 3.     Power printer ON, only releasing the FEED button when printing begins. 4.     When you finish printing the self-test page, press FEED again and print out a paper indicating that you exit the self-test status, and back to normal mode. 5.     Note down the IP address shown on docket.

Before reading this article, you might first follow the instructions in the Setting Up Printe r  guide. If you set up your printer but cannot print a test docket or test receipt. Then this guide is for you to go through. Receipt Issue -       Check your receipt printer compatibility First step is to check whether your receipt printer is on the list of compatible printer  models. If you do not have compatible hardware, we recommend contacting us  to discuss your requirements and any limitations. You can also check our ecommerce store  directly. -       Check your receipt printer paper tray Check the paper type, make sure not to put the impact paper into the thermal printer. Also, do not load the paper in reverse. Thermal printer can be only printed on one side - the thermal side, so you must make sure the thermal side has close contact with the thermal heat head. -       Check your receipt printer connections Make sure the cords and cables are securely plugged into the correct ports. A common mistake is mixing up the cash drawer cable with the ethernet cable. The port for the cash drawer is smaller, and the cable is black color. The ethernet cable cannot fit the cash drawer port. So, we suggest plugging in the ethernet cable first. -       Check your receipt printer faulty or damaged If you think it is faulty or damaged, you can ask your provider. If you believe it is an intact product, then you can move on to check the network connections. Network Connections Issue Check the receipt printer connected to the same Wi-Fi as iPad. A common cause of print failure is due to the iPad connected to a different network or connected to the guest WIFI network.   Check IP Address on iPad: 1.     Click on Settings. 2.     Tap on Wi-Fi. 3.     Select the Wi-Fi that you are connecting. 4.     Click on the blue “i” icon. 5.     Check the IPV4 Address to see the first three numbers is same as receipt printer. Check IP Address on Receipt Printer We know the first three numbers are the same if connecting to same network. For example: iPad IP Address: 192.168.1.140 Receipt Printer IP Address: 192.168.1.135   If the status sheet lists the IP as none, which means the printer is not connected to the network correctly. In this case, you might need to move the printer and connect directly with your router, instead of connecting into a datapoint in the wall.   If your device is on the correct network, but your printer is on the incorrect network, you may have to speak to an electrician about the wiring of your ethernet port.   For Bluetooth Receipt Printer 1.     Go to device settings and tap on Bluetooth. 2.     Toggle off Bluetooth and then on. 3.     Connect the Printer. 4.     Go back to GoMenu POS. 5.     Click on Settings . 6.     Click on Printers . 7.     Select the printer that you want to reconnect. 8.     Click on Search Printers . The name of your printer should look like: TM -m30_000000

To connect the cash drawer to GoMenu POS, you need two things ready: 1. Cash drawer cable which is also known as RJ12 cable. 2. GoMenuPOS compatible printers.   The cash drawer works entirely based on the printers, to set up the cash drawer with GoMenuPOS, you will need to do the following steps: 1. Connect the cash drawer to the printer by RJ12 cable. 2.   Go to the printer setting, turn on the cash drawer option.

How to connect EFTPOS on GoMenuPOS: 1. Click on More  at the right corner. 2. Click on EFTPOS . 3. Click on IntegratedPayment , select your EFTPOS. 4. Enter the information required for connecting EFTPOS. 5. Click on Connect .

Please do not connect this iPad to the guest WIFI network. If this iPad has connected to a guest WIFI network, it may not be able to access other devices, such as printers and EFTPOS terminals.   GoMenu POS supports following EFTPOS: Windcave (HIT) To connect Windcave(HIT) to GoMenu POS, you will need: 1.      Scr HIT User ID 2.      Scr HIT Key 3.      Station ID   These three components should be provided by Windcave via email. If you do not have this information, please contact with Windcave  or your EFTPOS service provider. Ingenico (Linkly) To connect Ingenico (Linkly) to GoMenu POS, you will need: 1.     Username 2.     Password 3.     Pair-Code   The username and password should be provided to you by your EFTPOS service provider. If you do not have this information, please contact your EFTPOS service provider. Smartpay (SmartConnect) To connect Smartpay (SmartConnect) to GoMenu POS, you will need: 1.     Pairing Code   Follow the steps in the Setup document to get on the EFTPOS terminal. Verifone (Vcloud) To connect Verifone (Vcloud) to GoMenuPOS, you will need: 1.     Terminal Serial Number   Most Verifone terminals are compatible with Vcloud. However, you may still need to ask your EFTPOS provider to set up Vcloud on your terminal for you.   For VX820 Duet: When integrating with a VX820 Duet, the Pin pad S/N should be used for pairing.   DHCP: When possible, we recommend setting up your terminals using DHCP addressing when integrating through Vcloud. Verifone (VX-Link) To connect Verifone (VX-Link) to GoMenuPOS, you will need: 1.     Terminal IP   Please ask your EFTPOS service provider to set an IP interface listening on port 40001. Please make sure your Verifone terminal is connected to the same local network as your iPad. We recommend setting up your Verifone terminal with a static  IP address . If you don’t know how to set it up, please contact your EFTPOS service provider.

How to Add Staff in GoMenuPOS? 1. Click on More  at the top right corner. 2. Click on Settings . 3. Click on Staff . 4. Click on Add . 5. Enter Passcode  and First Name . 6. Assign staff operation permissions. 7. Click on Create New Account .

It is important to note that the initial account created serves as the master account. In order to manage staff permissions effectively, the following settings can be adjusted:   Access Admin Site -       Staff members can be granted permission to access the admin site. Access Customers -       Staff members can be authorized to access the Customers  function. Open Cash Drawer without Sale -       Staff members can be granted the ability to open cash drawer without an order. Print Daily Summary -       Staff members can be authorized to review the sales summary and print out the report. Void Order -       Staff members can be permitted to cancel orders after they have been Confirm . Delete on Hold Order -       Staff members can be granted the ability to delete orders that are in the on-hold list. Change EFTPOS Settings -       Staff members can be authorized to modify EFTPOS settings. Change Order# and Move Feature -       Staff members can be permitted to change the order number or table number and move the order to a different table after the order has been confirmed. Access Record as Card Payment -       Staff members can be allowed to manually record card payments. This is particularly useful in cases where EFTPOS successfully processes a transaction, but GoMenu POS fails to receive the signal due to internet inconsistencies. Access Store Detail -       Staff members can be authorized to edit store details, such as store name, store address, store phone, tax number and receipt footer. Access and Edit Items -       Staff members can be authorized to modify categories, items, options. Create & Edit Staff -       Staff members can be promoted to a manager account and granted permission to create and edit other staff members.

Store detail is where you can change your store name, store address, store phone, tax number and receipt footer. You can access by following these steps: 1.      Click on More  at the top right corner. 2.      Click on the left top logo. 3.      After editing click on Save .

If the store needs to be temporarily closed due to renovations, seasonal fluctuations in demand, or other operational reasons, deactivating the store allows for a suspension of activities without losing all the store’s data and settings. Inactive stores can be useful for managing inventory, if a particular store location is out of stock or undergoing inventory auditing, deactivating it helps to accurately reflect the available stock across active stores. In the meanwhile, customers will not see your store online. Follow the steps below to inactive store: 1.      Click on More  at the top right corner. 2.      Click on Reports . 3.      Click on Admin Site . 4.      Click on Stores . 5.      Click on Inactive  for the store that you want to inactive.

It is essential to approach this step with caution and thoughtful consideration, as it cannot be undone once executed. Please take the time to thoroughly evaluate your decision. It is important to note that if your intention is solely to deactivate the store  without permanently deleting it, there are alternative options available. However, if you have made the deliberate choice to proceed with deleting the store, please follow the subsequent steps outlined below. Follow the steps below to delete store: 1.     Click on More  at the top right corner. 2.     Click on Reports . 3.     Click on Admin Site . 4.     Click on Stores . 5.     Click on Inactive  for the store that you want to delete. 6.     Click on Delete .