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  • Logging in to GoMenu POS

    You can log in to Gomenu POS from browser or from GoMenu POS APP. To log in from a browser 1.     Open an internet browser, and go to gomenuhq.com , click SIGN IN . 2.     Enter your email and password. 3.     Click SIGN IN to log on to GoMenuPOS. (If you’ve forgotten your password, you can click the Forgot Password?  prompt on the GoMenu POS login page.) To log in from the GoMenuPOS APP 1.     Enter your email and password. 2.     Tap Sign In . (If you’ve forgotten your password, you can click the Forgot Password?  prompt on the GoMenuPOS login page.)

  • Sign Up GoMenu POS

    You can sign up Gomenu POS from browser. 1.     Open an internet browser, and go to gomenuhq.com , then click Get Started . 2.     Enter an email address, create a password and enter the contact number, then click Create . 3.     We will send a verification code to your email. Enter the code to the device. (Keep in mind that you can sign in to multiple devices using the same email address and password.)

  • Setting Up Printer

    * At the current stage, GoMenu POS (iPadOS Version) do not support USB connection receipt printers. Please do not connect this iPad to the guest WIFI network. If this iPad has connected to a guest WIFI network, it may not be able to access other devices, such as printers and EFTPOS terminals. Prepare the Printer by Ethernet/WIFI To get your printer ready for use, it’s important to follow these instruction steps: 1.     Load the paper tray with the correct type of paper. 2.     Connect the power cable from the printer to a nearby plug socket, making sure that it’s securely inserted into both the printer and the outlet. 3.     If you are using a receipt printer along with a cash drawer, connect the cash drawer cable from the drawer to the printer. This will allow the printer to send signals to the cash drawer to open it automatically when a transaction is completed. 4.     Finally, connect the ethernet cable from the printer’s LAN port to your network. This will enable you to print from any device that’s connected to your network and to receive status updates and other important information about your printer’s performance. To check whether the ethernet cable is connected to the printer, you should see a solid orange and green light signaling that the printer is connected to your network. Prepare the Printer by Bluetooth 1.     Go to the device settings and tab on Bluetooth. 2.     Toggle off Bluetooth and then on. 3.     Connect the Printer. 4.     Load the paper tray with the correct type of paper. 5.     Connect the power cable from the printer to a nearby plug socket, making sure that it’s securely inserted into both the printer and the outlet. 6.     If you are using a receipt printer along with a cash drawer, connect the cash drawer cable from the drawer to the printer. This will allow the printer to send signals to the cash drawer to open it automatically when a transaction is completed. If you are using a receipt printer along with a cash drawer, connect the cash drawer cable from the drawer to the printer. This will allow the printer to send signals to the cash drawer to open it automatically when a transaction is completed.

  • What Hardware can I use with GoMenu POS?

    1.     Check your existing hardware -       If you already have your own hardware, let’s check whether it is compatible with GoMenu POS. 2.     Supported iPad -       For iOS iPad made by Apple we recommend using the iPad 5 generation or newer iPad. 3.     Supported printer -       GoMenu POS (iPadOS Version) only supports printers with the ethernet/WiFi, or Bluetooth printer from Epson and Star Micronics. Please check the Printer page to see more details about compatible printer. 4.     Buying new hardware -       If you want to buy new hardware, you might be interested in our product, check our Hardware page which shows some samples of what we recommended. If you have any questions, do not hesitate to contact us, our support team is happy to answer your questions.

  • How to Add Printer

    To set up your printer in GoMenu POS, please follow these steps: 1.     Click on More at the top right corner. 2.     Click on Printers . 3.     Click on Add Printer  to initiate the printer setup process. 4.     Turn on the Enable switches to ensure that the printer is ready to use. 5.     Choose a name for the printer that is relevant to its intended use, such as “Receipt” or “Order”, to make it easier to identify. This is particularly useful if you have multiple printers. 6.     Select the model of your printer. 7.     Enter the IP address of your printer. 8.     Toggles on the Print Receipt or Print Order Docket options if you want to print either of these on this printer. (Note that you can choose to print both on a single printer. Additionally, if you have multiple printers working on the order docket, you can select to print only specific categories on each printer.) 9.     Switch on Cash Drawer Connected  if you got a cash drawer connected to your selected printer. 10.   Set your Advance  settings. 11.   Lastly, select Test Print to ensure that the printer is connected and functioning correctly, if the paper print out indicates it is connected. 12.   We highly recommend you disable DHCP on your receipt printer.   Note: It is important to note that when you first log into GoMenu POS, you will be prompted to go through a setup wizard. During the printer setup process, if you click Add Printer  but do not wish to set up a printer at that time, remember to click the Delete  button at the bottom to avoid repeated prompts to enter an IP address.

  • Printing Setting

    Prints receipts after checkout? -       Do you wish the printer automatically print receipts after the customer checkout, or would you prefer to be prompted to do so. Prints order dockets after checkout? -       Do you wish the printer automatically print order dockets after the customer checkout, or would you prefer to be prompted to do so. Tap Confirm prints order docket? -       Do you wish to print order dockets after tapping the Confirm button. Prints items moved notification? -       Do you wish to print moved notification when orders transfer to other tables or adding more items into an existing order. Prints items void notification? -       Do you wish to print a notification when an order is voided? Tap Confirm prints bill? -       Do you wish to print a bill after tapping the Confirm button? Tap Payment prints bill? -       Do you wish to print a bill after tapping the Payment button? Tap Payment prints order docket? -       Do you wish to print order dockets after tapping the Payment button? Prints EFTPOS receipt? -       Do you wish to print EFTPOS receipts on your printer? Prints logo on receipt? -       Do you wish to print a logo on receipt to make it more recognizable? Prints Order# on receipt? -       Do you wish to print the order number on the receipt?

  • Printer Advance

    Advanced printing offers a range of creative printer settings that can be customized to suit various workflow and service styles.   Receipt -       Receipt Copies : Up to 5 receipt copies can be selected. Order Docket -       Font Size : There are four font sizes that can be selected: Extra Large, Large, Medium, Small. -       Print Order Number At : Order numbers can be printed at the top or bottom of the paper. -       Print Order Type At : Order type (Dine in, Takeaway, Delivery, Pickup) can be printed at the top or bottom of the paper. -       Order Docket Copies : Up to 5 copies of the order docket can be selected. -       Prints Items on order dockets individually : Individual items can be printed on each order docket if desired. -       Item Groupings : Print order docket by sorting the same category. Printer Mode -       Print Resolution : Set the resolution that suits your printer. -       Printer Mode : The printer mode can be set to either graphic or text, with graphic mode being recommended to avoid garbled characters in the product name that may not be supported by the printer.

  • Compatible Printer

    Based on extensive testing and positive feedback from customers, we highly recommend utilizing Epson receipt printer and Star Micronics printer, as it has stable and reliable connectivity with GoMenu POS. In addition, Epson TM -M30II, Epson TM -T82II works well with our app.

  • Disable DHCP on Receipt Printers via Windows/Mac

    DHCP is a protocol that enables a device, such as a printer, to obtain an IP address from the modem/router in the most basic explanation. When the modem/router restarts, printers will automatically collect a new IP address. However, GoMenuPOS only knows the previous printer IP address that you set, so it won’t recognize the new IP address.   This will come to the topic of why we need to disable DHCP on printers and use fixed protocol to make a static IP address.   Check the printer is connected to the network On the back of the printer, you should see a LAN port, a solid green light and a yellow blinking light indicating that your printer is connected to the network. Status print on the receipt printer There is a tiny hole at the back of the printer, using some thin pointy object such as pen or pencil to press and hold for 1 second, a short docket with the current IP address will be produced. If there is nothing showing on the IP address, it means you are not connecting to the internet. For the new version of the EPSON receipt printer, it will do the status print after restart.   Some printers have a slightly different process: 1.     Ensure the printer’s power is OFF. 2.     Press and hold the FEED button. 3.     Power printer ON, only releasing the FEED button when printing begins. 4.     When you finish printing the self-test page, press FEED again and print out a paper indicating that you exit the self-test status, and back to normal mode. 5.     Note down the IP address shown on docket. Set up static IP address -       Epson Printer * New Epson printers are factory automatically open DHCP, the user only needs to plug in the power cable will automatically print the IP address, fixed IP address only need to use the iPad or any device browser to open the printer's IP address, enter the account password, in the TCP / IP can be fixed directly to the IP address. 1.     Open the web browser and type in the IP address that you noted into the URL field. 2.     Log into the Epson WebConfig Utility using credentials (User:epson, Password:epson). For some new versions of the Epson printer, the password will be the serial number(sn) which is at the back of the printer. Note: serial number password is case sensitive. 3.     On the left-hand side menu, click Configuration. 4.     Click Network and then select TCP/IP . 5.     Normally the current IP address configuration should be autofilled in, but if not, you need to manually type in the network configuration (IP Address, Subnet Mask, Default Gateway) that you noted. 6.     Change the Acquiring the IP Address  to Manual . 7.     Click Send . 8.     Click Reset and wait for the printer to restart. 9.     There is a prompt Configuration update complete when successful setup. -       Bixolon Printer 1.     Open the web browser and type in the IP address that you noted into the URL field. 2.     Normally the current IP address configuration should be autofilled in, but if not, you need to manually type in the network configuration (Source IP, Subnet Mask, Gateway IP) that you noted. 3.     Untick DHCP mode . 4.     Click Apply .

  • Status Print on the Receipt Printer

    There is a tiny hole at the back of the printer, using some thin pointy object such as pen or pencil to press and hold for 1 second, a short docket with the current IP address will be produced. If there is nothing showing on the IP address, it means you are not connecting to the internet. You might need to check DHCP . For the new version of the EPSON receipt printer, it will do the status print after restart.   Some printers have a slightly different process. 1.     Ensure the printer's power is OFF. 2.     Press and hold the FEED button. 3.     Power printer ON, only releasing the FEED button when printing begins. 4.     When you finish printing the self-test page, press FEED again and print out a paper indicating that you exit the self-test status, and back to normal mode. 5.     Note down the IP address shown on docket.

  • Troubleshooting Receipt Printer Setup

    Before reading this article, you might first follow the instructions in the Setting Up Printe r  guide. If you set up your printer but cannot print a test docket or test receipt. Then this guide is for you to go through. Receipt Issue -       Check your receipt printer compatibility First step is to check whether your receipt printer is on the list of compatible printer  models. If you do not have compatible hardware, we recommend contacting us  to discuss your requirements and any limitations. You can also check our ecommerce store  directly. -       Check your receipt printer paper tray Check the paper type, make sure not to put the impact paper into the thermal printer. Also, do not load the paper in reverse. Thermal printer can be only printed on one side - the thermal side, so you must make sure the thermal side has close contact with the thermal heat head. -       Check your receipt printer connections Make sure the cords and cables are securely plugged into the correct ports. A common mistake is mixing up the cash drawer cable with the ethernet cable. The port for the cash drawer is smaller, and the cable is black color. The ethernet cable cannot fit the cash drawer port. So, we suggest plugging in the ethernet cable first. -       Check your receipt printer faulty or damaged If you think it is faulty or damaged, you can ask your provider. If you believe it is an intact product, then you can move on to check the network connections. Network Connections Issue Check the receipt printer connected to the same Wi-Fi as iPad. A common cause of print failure is due to the iPad connected to a different network or connected to the guest WIFI network.   Check IP Address on iPad: 1.     Click on Settings. 2.     Tap on Wi-Fi. 3.     Select the Wi-Fi that you are connecting. 4.     Click on the blue “i” icon. 5.     Check the IPV4 Address to see the first three numbers is same as receipt printer. Check IP Address on Receipt Printer We know the first three numbers are the same if connecting to same network. For example: iPad IP Address: 192.168.1.140 Receipt Printer IP Address: 192.168.1.135   If the status sheet lists the IP as none, which means the printer is not connected to the network correctly. In this case, you might need to move the printer and connect directly with your router, instead of connecting into a datapoint in the wall.   If your device is on the correct network, but your printer is on the incorrect network, you may have to speak to an electrician about the wiring of your ethernet port.   For Bluetooth Receipt Printer 1.     Go to device settings and tap on Bluetooth. 2.     Toggle off Bluetooth and then on. 3.     Connect the Printer. 4.     Go back to GoMenu POS. 5.     Click on Settings . 6.     Click on Printers . 7.     Select the printer that you want to reconnect. 8.     Click on Search Printers . The name of your printer should look like: TM -m30_000000

  • Setting Up a Cash Drawer

    To connect the cash drawer to GoMenu POS, you need two things ready: 1. Cash drawer cable which is also known as RJ12 cable. 2. GoMenuPOS compatible printers.   The cash drawer works entirely based on the printers, to set up the cash drawer with GoMenuPOS, you will need to do the following steps: 1. Connect the cash drawer to the printer by RJ12 cable. 2.   Go to the printer setting, turn on the cash drawer option.

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