Follow these steps below to edit member’s information: 1.     Click on More at the top right corner. 2.     Click on Reports . 3.     Click on Admin Site . 4.     Click on Members . 5.     Click on Edit in Actions . After editing, click on Submit .

Follow these steps to import member list: 1.     Click on More at the top right corner. 2.     Click on Reports . 3.     Click on Admin Site . 4.     Click on Members . 5.     Click on Import . 6.     After selecting the file, click on Submit .

Follow these steps below to create new member group: 1.     Click on More at the top right corner. 2.     Click on Reports . 3.     Click on Admin Site . 4.     Click on Members . 5.     Click on Member Group . 6.     Click on New at the right corner. 7.     After editing, click on Submit .

Follow these steps below to edit member group: 1.     Click on More at the top right corner. 2.     Click on Reports . 3.     Click on Admin Site . 4.     Click on Members . 5.     Click on Member Group . 6.     Click on Edit in Action . 7.     After editing, click on Submit .

GoMenu POS provides a user-friendly solution to ensure effortless accessibility of your products for your staff. With our preferences feature, you can effortlessly arrange your products and categories, simplifying the organization process.   Any general setting can be done here: 1.     Click on More at the top right corner. 2.     Click on Settings , 3.     Click on Preferences .

One of the pre-formatted reports available in your account is the Daily Transaction Report. It shows all transactions for a specific day. A daily transaction report, unlike a sales report, is a daily summary of your card transactions, both refunds and payments. It will help you reconcile your bank deposits with your transaction activity. You can check your daily summary here: 1.     Click on More at the top right corner. 2.     Click on Reports . 3.     Click on Daily Summary .   Note: Only authorized staff can check the daily summary report.

Follow these steps below to print out the daily summary report: 1.     Click on More at the top right corner. 2.     Click on Reports . 3.     Click on Daily Summary . 4.     Click on Print .

Follow these steps below to check all the reports: 1.     Click on More  at the top right corner. 2.     Click on Reports . 3.     Click on Admin Site . 4.     Click on Reports .

What can I do when GoMenuPOS is offline? 1.     Take orders as normal. 2.     Add orders to tables. 3.     Create customize dishes. 4.     Hold and open the orders. 5.     Receipts and order dockets printing(If local network still can be used). 6.     Open cash drawer(If local network is still active). 7.     Cash payments or any other manual payment types. 8.     Move the orders to different tables. What can’t I do when GoMenuPOS is offline? 1.     Adding items. 2.     Place an order linked to a customer account. 3.     Add new printers. 4.     Check information from the Admin Site. 5.     Cannot access Customer  function. 6.     Cannot connect to EFTPOS Terminal make the payment. 7.     Syncing order detail between iPads. 8.     Refund by card.   Tip: Changes to orders will not sync between iPad while offline, hence we recommend use only specific iPad for specific orders or tables.

Certain businesses, such as food trucks, operate with dynamic workflows that do not adhere to fixed positions or have consistent internet connectivity. To address the specific needs of these merchants, we offer specialized solutions tailored to their requirements. These solutions are designed to cater to the unique challenges faced by businesses operating in mobile or offline environments, ensuring seamless operations and optimal functionality. Solution 1 1.     Use iPad cellular edition and turn on Bluetooth option. 2.     Buy a sim card with data insert into iPad. 3.     Use a Bluetooth printer to connect iPad. 4.     Buy a sim card with data place into EFTPOS Terminal. * For more cellular data service click here . Solution 2 1.     Turn on hotspot of the mobile phone. 2.     Connect the iPad Wi-Fi to mobile phone hotspot. 3.     Use an EFTPOS Terminal that supported Wi-Fi to connect mobile phone hotspot. 4.     Turn on the iPad Bluetooth. 5.     Use a Bluetooth printer to connect iPad.

Here are some steps you can take to troubleshoot connectivity issues and determine their cause: When the Internet goes down it will result in you being cut off from GoMenu POS admin site, but we have offline mode to deal with this issue. Verify Device Connectivity Ensure that you are connected to the correct WIFI network by checking your WIFI settings. If your WIFI network is not visible, move closer to your modem/router and test the connection again. Keep in mind that physical factors like distance and obstructions can affect WIFI signal strength. Test the internet by opening a web browser, visit a website that you do not regularly open. If the website fails to load, it indicates a potential network issue. Use another device connected to the same network to check if the problem is specific to certain devices. Check EFTPOS Terminal and Printer Confirm if there is a WIFI signal displayed on the top bar of your EFTPOS Terminal. Ensure that the printer and EFTPOS ethernet cable are securely plugged in and powered on. Remember to check both ends of each cable since they have two ends. Connect the printer and EFTPOS Terminal to the ethernet ports on the back of your modem/router. These ports are typically labeled as LAN 1,2,3 or 4. Avoid using ports labeled as “WAN” as it does not work for this purpose. Make sure all devices requiring power are connected and turned on. Look for any status lights to verify their operational status. Consider Physical Factors If connectivity issues often occur after bad weather, it is advisable to contact your carrier for assistance.

The modem/router serves as the central hub of your site’s network infrastructure. While we respect your freedom to choose a solution that best meets your business needs, we highly recommend reviewing this guide before making a decision. It will provide valuable insights to help you make an informed choice for an enhanced networking experience.   Swapping out a router involves more than a simple process of unplugging and plugging in. To ensure a seamless transition without any interruptions to your service, there are several key aspects you should verify.   Apart from considering upgrades for improved functionality, routers may also need to be replaced due to factors such as damage, switching service providers or aging equipment.   By following the guidance outlined in this guide, you can confidently navigate the process of router replacement, safeguarding the continuity and reliability of your network operations.   What to expect happen? Each router assigns a unique IP address to each device connected to the router. It is common for routers to use different ranges of IP addresses. Check your printer if it has DHCP enabled, confirm this by printing a status report . If the DHCP is Enabled , they will find a new IP address once connected to the router. The next step is to disable the DHCP . If the DHCP is Disabled , then you need to enable DHCP  first to let the router allocate an IP address, then disable the DHCP .